Privacy policy

Privacy Policy

Keeping Your Customer Information Secure

International Privacy Policy

Before using protected areas of the Crazy Monkey Printing Service ("Service"), members ("Users") will be required to register an account and fill out a form. During this registration, Users will be asked for information including but not limited to payment and billing details, address, and personal contact information. In addition, in order to complete and ship customer ("Customer") orders, similar information including payment details, product info, design files, and address will be processed by Crazy Monkey Printing.

Crazy Monkey Printing may also request your country of residence or location of operation. This information will be used exclusively for billing purposes, to fulfill orders, comply with local laws, or to contact Users with pertinent information. By registering with Crazy Monkey Printing, you agree that the information you have provided is accurate and up to date. Crazy Monkey Printing may use this information to contact the User or Customer in the event of a problem with an order. We will not use your Customer's contact details to directly advertise our services to them.

Crazy Monkey Printing may also collect general statistics about the behavior of Users and visitors to the Crazy Monkey Printing Service.

Crazy Monkey Printing reserves the right to display or disclose this general statistical information but does not disclose personal information, other than as described here.

Crazy Monkey Printing reserves the right to send Users emails about new features and products. Users may opt out of these emails at any time. We take all security measures reasonably necessary to protect your personal information.

By using the Crazy Monkey Printing Service, all users agree to this privacy policy as well as our terms of service in their entirety. If you do not agree, you are not permitted to use our Service and must discontinue use of all Crazy Monkey Printing Services immediately.

Information Collected by Crazy Monkey Printing

We collect information from each of our Crazy Monkey Printings, including the following:

Company Name / Primary Contact Address
Email Address and Primary Phone
Payment Details
Billing Details Reseller Certificate

By signing up to join the Crazy Monkey Printing Service, the User also gives us permission to send marketing materials as well as digital guides to help them get started on the platform. At any point, you may unsubscribe from these emails, and you will find a link at the bottom of each email.

In addition, we collect Customer information that we use to both process Customer orders as well as keep a record of transactions for compliance and fraud prevention. Once again, we will not use your Customers' contact details to directly advertise our services to them.

Name or Company Name
Shipping and Billing Address
Contact Information
Payment Details
IP Address and Device Information
Extra Customer Data Provided to Aid Fulfillment or Custom Orders.

Finally, the Crazy Monkey Printing Service uses general cookies and industry-standard marketing technology to improve our customer browsing experience as well as remarket to prospective users. We may also collect the following information on any or all pages of our website or Service.

Your Device Type and Browser (example: iPad Pro on Safari)
Your IP Address
User and Information Collected from Cookies and Similar Web Marketing Technology.

Third-Party Data Sharing

The Crazy Monkey Printing Service relies on certain third-party vendors who may have part or all of the Customer’s information shared with them to fulfill an order. These services may include shipping services, communications providers, cybersecurity firms, billing and payment processors, fraud prevention services, web analytics, email distribution, and legal and financial advisors.

All vendors we work with receive only the minimum amount of personal information necessary to perform their function and are required to only use it for such a purpose.

In addition, any interaction you may have with these third parties not directly related to the Crazy Monkey Printing Service is not governed by these terms of service and privacy policy.

Finally, in the event of Crazy Monkey Printing being purchased, acquired, or bankrupt, personal information may be part of the assets transferred to a third party. You acknowledge the possibility of such a transfer and accept that any future acquirer of Crazy Monkey Printing may be able to use your information in accordance with the policy outlined above.

By using the Crazy Monkey Printing Service, you provide us with permission to share your information with the aforementioned third parties.

Data Retention Periods

Crazy Monkey Printing retains User data as well as your Customers' data for every account and every transaction that takes place on our platform.

Also, upon terminating your relationship with Crazy Monkey Printing or ceasing to use the Crazy Monkey Printing Service, Crazy Monkey Printing may continue to store your data as well as your Customers' transaction data for as long as is reasonably necessary to comply with legal obligations, including but not limited to disputes about orders, fraud prevention, taxation records, and to protect Crazy Monkey Printing's legal interests.

User Data Rights

For Crazy Monkey Printing's Users and Customers located in the European Single Market, and in accordance with their new GDPR regulations, you will have rights with regard to your personal data.

Any user governed under GDPR regulations will have the right to request their personal data from Crazy Monkey Printing as well as request personal data to be changed, deleted, amended, or limited.

To have your data changed, please log into your Crazy Monkey Printing account and change the information or contact our support team directly, either through the in-app support chat or at admin@crazymonkeyprinting.com.

Disclosure Policy

Your information will only be distributed to employees, contractors, and third-party affiliates in accordance with the policies above. These vendors may not distribute your information further, and Crazy Monkey Printing will not rent or sell your personal information.

Other than to employees and trusted affiliates, Crazy Monkey Printing may also disclose personal information in response to appropriate court orders or government requests. Crazy Monkey Printing will weigh each case individually and respond appropriately to protect the rights of all parties involved and the general public.

Security

While Crazy Monkey Printing is focused on technical and administrative measures to protect your data, no digital

storage system can be guaranteed to be 100% impenetrable for an indefinite amount of time.

For this reason, we suggest you take extra precautions when sharing your information online.

We also suggest that users select a strong password that is unique to this site and keep their credentials safe to prevent unauthorized access. It is the responsibility of the user to protect their login details.

We also recommend that you close your browser after every login session and that you do not connect to our service via an unsecured connection such as public wifi. No one from Crazy Monkey Printing will ever ask you for your password.

Finally, in the event of a breach, Crazy Monkey Printing will notify all users in a timely manner and in compliance with applicable laws.

Cookies

The Crazy Monkey Printing Service uses cookies to improve your browsing experience. Cookies are saved pieces of information about your activity that allow your browser to save progress and changes as well as identify itself as a return user to the site. You may alter the settings in your browser to disallow cookies; however, you may not be able to access certain services or access stored data, your shopping cart, or autofill data.

Crazy Monkey Printing also uses cookies to aid the checkout process, which may also be used as a record of activity on the site. Crazy Monkey Printing also uses Google tracking pixels to analyze traffic as well as aid in marketing efforts to new and returning users.

Amendments

Crazy Monkey Printing reserves the right to make changes to this Privacy Policy. Your continued use of Crazy Monkey Printing constitutes agreement with the new policies and acceptance of the changes. Please check back regularly for any changes to our Policy.

Data Protection Contact Information

If you have questions or need to contact someone at Crazy Monkey Printing about your personal data or our Privacy Policy, please contact us using the information below:

Crazy Monkey Printing
Data Protection Officer
admin@crazymonkeyprinting.com